Find answers about billing and payments
Start with the workspace that owns the subscription, then distinguish plan selection, billing details, and payment history.
Select a screenshot to enlarge it.
Steps
- Check Account settings → Profile → Plan & usage for the active plan. Use View Plans for the current comparison and checkout.
Example from a development Business workspace. Check your own workspace for current limits. - Review Billing details in checkout before paying. Owner and Admin accounts can open Account settings → Workspace & billing to inspect Billing history.
Invoices are available for actual recorded transactions. This test workspace has no billing-history rows. - For an unrecognized, failed, or duplicate charge, record the date, amount, currency, and provider reference without sharing card details. Contact support through Help or Support.
Check before you rely on it
Confirm renewal, cancellation, refund, tax, and usage-reset terms for your own subscription; older fixed rules may no longer apply.
If you need help
Do not retry repeatedly while a payment is pending. Check the provider status and billing history first.
Contact support with the relevant screen, time, and a redacted description. Keep credentials and private respondent information out of screenshots.