Plan for interrupted connectivity
Use a stable internet connection for loading forms, saving changes, uploads, and final submission.
Select a screenshot to enlarge it.
Steps
- Before fieldwork, test the actual respondent link and required media on the devices and network you will use.
- If connectivity drops, follow the message shown and confirm submission status before retrying.
- For long forms, inspect the continue-later setting and test its supported recovery route with synthetic data.
Controls such as Hide progress bar use negative wording. Check the switch against the actual preview. - Use a separately verified alternative collection process if reliable offline work is essential.
Check before you rely on it
Do not promise offline collection, automatic background synchronization, or saved uploads without an explicit tested workflow.
If you need help
A page remaining visible after disconnection does not prove the response was received. Check Results once connected.
Contact support with the relevant screen, time, and a redacted description. Keep credentials and private respondent information out of screenshots.